Project Overview
Re‑imagining customer support for the WhatsApp era, our SaaS platform transforms any standard WhatsApp number into a full‑featured, multi‑agent help‑desk—without the cost or delays of the official Business API.
For customers, the benefit is instant, human‑centred service on the channel they already trust and use daily. Messages never disappear into email inboxes or ticket portals; instead, they’re answered in real time, with typing indicators, read receipts, and rich media sharing that feel as natural as chatting with a friend. Smart routing ensures every inquiry reaches the right person—first time—while quick‑reply templates keep responses consistent and lightning‑fast.
For businesses, the platform unlocks true collaboration around WhatsApp conversations. Administrators invite agents in seconds, choose whether threads are public or private, and set round‑robin or manual assignment rules—turning fragmented phone‑based chats into an organised, CRM‑ready inbox. Built‑in tagging and analytics make every chat trackable, revealing response times, sentiment trends, and conversion impact. A flexible subscription engine lets owners scale seats, numbers, or message volumes to match growth, while pay‑as‑you‑go pricing and automated billing protect cash flow.
Under the hood, a cloud‑native architecture—Django APIs, WebSocket real‑time updates, and a sharded PostgreSQL datastore—delivers the resilience needed for over one million concurrent users. All data stays encrypted, OAuth and MFA secure every login, and outbound webhooks integrate seamlessly with existing CRMs, marketing stacks, or AI assistants.
The result is a single, shareable WhatsApp workspace that reduces support costs, boosts agent productivity, and delights customers—turning each chat into a measurable business asset.
